Staff Supervision and Support


The Leadership and Management Standard

Chapter 4 - Staffing


Children are looked after by staff who are themselves supported and guided in safeguarding and promoting the children's welfare.


  1. Introduction
  2. Frequency
  3. Organising Supervision
  4. Key Elements of Supervision
  5. Practice
  6. Home Manager Role

1. Introduction

Supervision helps to promote consistent and good quality practice in the Home. It will support staff to develop their skills and improve their working practice.

Supervision involves checking whether staff have a good understanding of the policies and procedure for looked after children and that they are able to implement these regulations and procedures in their direct work with children.

2. Frequency

  • All staff are entitled to at least two hours of supervision per month;
  • New staff, including Relief Care Officers, will receive weekly or fortnightly supervision throughout their probationary period;
  • If additional supervision is needed support a member of staff due to personal or practice issues, this will be provided on weekly basis by a Senior Care Officer or the Home Manager;
  • Supervision will be monitored for frequency by the Home Manager and Service Development Manager.

3. Organising Supervision

  • Supervision should take place at regular intervals and be pre-arranged;
  • Supervision should take place in private and as far as possible free from any interruption. Alternative venues to the home should be sought where ever possible or necessary i.e. using another office or quiet space outside of the Home;
  • Discussion and all decisions made in supervision must be recorded and action agreed will be check at the next session;
  • The Home Manager and Service Development Manager will be informed and given feed back on the actions discussed and actions needed to be done.

4. Key Elements of Supervision

  • Support;
  • Skills development;
  • Training and skills development;
  • Work management;
  • Monitoring┬áthe use of statutory regulation and department procedures.

5. Practice

  • Every member of staff will have a named supervisor;
  • In the absence of individual staff supervisor, another Senior Care Officer or the Manager will undertake supervision;
  • Staff supervision may be group supervision as well as on a one-to-one basis;
  • The content and discussion in the supervision will be written up and signed by both parties. A copy will be given to the supervisee and the original will be placed in the staff members file;
  • At the end of the supervision session the following one should be arranged;
  • The Supervisor and supervisee should sign the "supervision Log Book";
  • "Case supervision" will be part of the supervision agenda and will be done by the Home Manager or a Senior Care Officer with the "Link Worker";
  • The child or young person's file will be dated and signed by the supervisor and log it in the Supervisor's Log Book.

6. Home Manager Role

  • The Home Manager will check and sign the supervision log books of all the Senior Care Officers;
  • S/he will be briefed, by the supervisors, of any relevant issues or information that come up during supervision;
  • Senior Care officers' supervision will be done by the Home Manager;
  • The Home Manager will supervise Care Officer from time to time or when the need arise;
  • S/he will take an active role in case supervision;
  • The Home Manager will discussed relevant information and issues with the Service Development.

All care staff must be aware that issues discussed in supervision will be confidential between supervisor and supervisee. Confidentiality can be breached when a situation arises where the welfare and safety of the children/young people or other staff is at risk or could be jeopardised.

Inspectors have a duty to ensure that all staff at the Home has been supervised on regular basis. During unannounced and announced inspections, the officer currying out the inspection will request to see relevant evidence.

The following forms will be use for all supervision in the Homes:

  • Children's Home Officer Supervision Agenda SSD/RCC/OSA/2002;
  • Case Supervision SSD/RCC/CS/2002.